01
Technical Operations
Infrastructure, incident management, escalation, troubleshooting and service delivery.
Technical leadership across operations, SaaS and applied AI
Mark Hawkins
Technical Operations · SaaS · AI Integration · Web Applications
Experienced technology professional combining operational leadership, SaaS delivery, systems integration and practical AI development.
I turn complex systems and business requirements into reliable services, useful products and clear outcomes.
South African Permanent ResidentOpen to Cape Town / Western Cape roles
01 / Profile
Where operations discipline meets product thinking
Mark brings together hands-on technical troubleshooting, dependable service delivery and clear stakeholder communication with practical experience of SaaS and application architecture.
His work spans integrations, automation and applied AI—always grounded in the needs of the people using the system and the teams responsible for running it.
Core capabilities
02
SaaS & Web Applications
Application architecture, APIs, authentication, multi-tenancy and payments.
03
AI & Automation
LLM integrations, transcription, content generation, workflow design and responsible automation.
04
Leadership & Delivery
Stakeholder communication, technical mentoring, prioritisation and calm ownership of complex work.
02 / Experience
Experience
A capability-led view of the work Mark has built upon throughout his career.
01
Technical foundations
Built a practical grounding in infrastructure, systems support and fault-finding across interconnected technical environments.
- Developed a disciplined approach to diagnosis: establish the facts, isolate the issue and restore dependable service.
02
Operational leadership
Took responsibility for incidents, escalations, service priorities and communication between technical teams and stakeholders.
- Brought calm ownership to complex work while keeping decisions, risks and next steps clear.
03
SaaS and web delivery
Extended operational experience into web applications, SaaS architecture, authentication, payments and system integrations.
- Connected product intent with maintainable delivery and the realities of operating a reliable service.
04
Applied AI and automation
Explored practical uses of LLMs, transcription, content workflows and business-process automation.
- Focused emerging technology on useful, reviewable workflows with people kept in control.
A detailed employment history is available in the downloadable CV.
03 / Portfolio
Selected work
A selection of problem spaces that connect technical judgement with practical product delivery.
Applied AI01
AI-powered SaaS work
- challenge
- Turn capable but unpredictable AI services into product features people can use with confidence.
- approach
- Combine LLM features, transcription and content workflows with clear review points and human-in-the-loop design.
- value
- Practical assistance that accelerates work without hiding judgement, provenance or control.
Media technology02
Broadcast Labs
- challenge
- Explore new technical approaches for specialist broadcast and media workflows.
- approach
- Use focused experimentation and product development to test ideas against real operational constraints.
- value
- A clearer route from technical possibility to tools that fit demanding production environments.
Workflow tools03
DJ Tools
- challenge
- Support the specific, time-sensitive needs that sit inside a working DJ workflow.
- approach
- Build focused utilities with simple interactions, dependable behaviour and attention to the details of use.
- value
- Useful tools that reduce friction without adding unnecessary complexity to the workflow.
Business systems04
SME business automation
- challenge
- Reduce repetitive administration and disconnected hand-offs in small-business processes.
- approach
- Connect existing systems with integrations, lightweight software and proportionate automation.
- value
- Clearer workflows, less manual repetition and systems that remain understandable to the business.
04 / Capabilities
Skills
01
Operations & Reliability
- Incident management
- Troubleshooting
- Service delivery
- Escalation management
- Infrastructure
02
Product & SaaS
- Web applications
- SaaS architecture
- Multi-tenancy
- Authentication
- Stripe / payments
- Product thinking
03
Integration & Data
- APIs
- Systems integration
- Supabase
- SQL / data modelling
- Workflow orchestration
04
AI & Automation
- LLM integration
- Transcription
- Prompt / workflow design
- Content generation
- Business-process automation
05
Leadership & Communication
- Technical leadership
- Mentoring
- Stakeholder communication
- Requirements discovery
- Prioritisation
05 / Perspective
A career built across the full technology stack
Mark’s career has progressed from hands-on technical foundations through operational responsibility and customer-facing delivery into web products, SaaS systems and applied AI. That breadth is supported by practical depth: understanding how systems behave, how services fail and how products must serve both users and the teams operating them. He brings calm problem-solving to complex situations and translates comfortably between technical detail and business need.
Future feature
Ask Mark’s CV
A conversational interface for recruiters to ask questions about experience, skills and project context — coming soon.
Ask a question
06 / Contact
Let’s talk
If you’re hiring for technical operations, SaaS delivery, AI integration or web application work in Cape Town or the Western Cape, I’d be glad to hear from you.
South African Permanent Resident · Open to Cape Town / Western Cape roles